I AM A - British Stationery and Gifts Company

We Make You Smile


Frequently Asked Questions

QUESTIONS


ANSWERS

01. How do I make a purchase?

Shopping with us is easy! Navigate to the 'SHOP' link, and that will bring you to our product pages. Once you have found a product, choose your quantity and click on the 'ADD TO CART' button on the product page. You can review the products in your shopping cart by clicking the 'CART' icon at the top left corner the page. Click on 'CHECKOUT' to complete your order. If you have any problems, please contact us via email: or fill in the contact form. We will take payment when you submit your order. Once we have received your order, a binding contract is made when we send you an e-mail confirmation that your order has been made.

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02. When will I receive my order?

Once we have received your order, we aim to dispatch within 7 working days. Once your order is shipped we will notify you via email along with the shipping details for tracking.

In addition, estimated Delivery / Shipping Times based on working days from the day of postage are as follows:

  • UK: 1-2 working days
  • Ireland & Europe: 3 - 7 working days
  • Americas & Canada: 3 - 10 working days
  • Asia & Africa: 7 - 14 working days

The shipping times provided above are indicative. Unfortunately, we cannot guarantee for any delay in postal services as we have no influence in this. Additional shipping allowance time should be factored for peak periods such as Christmas or Valentine’s Day.

If you need the badges urgently, please do not hesitate to contact us via email at or fill in the contact form and we will endeavor to make it possible.

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03. Is my order trackable?

We use a trackable mail service. We want all orders to arrive safely at destination.

As we ship by a trackable mail service, all shipments require a sign-off upon arrival. If you do not have any one to sign-off the delivery, make time to pick up the post once your local post office has informed you of the shipment arrival. If you delay it long enough, the package will be returned to us. Additional postage will be charged for the return postage for reposting the order to you.

Please do not hesitate to contact us via email at or fill in the contact form to enquire on the status of your shipped items.

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04. Do you offer International Shipping?

Yes! We love International orders. We ship worldwide. A flat shipping fee is charged per international order. We use a trackable mail service for international shipping. If you have any problems, please contact us via email: or fill in the contact form.

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05. Do I need to sign off the delivery?

Yes! You do. To ensure that your purchases arrive safely, we use a trackable mail service. We require proof of delivery for all orders and are unable to allow for packages to be delivered without a signature.

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06. How is my order packaged? Any gift packaging options?

We are conscious of the enviroment, wherever we can with our designs, we try to practise a green practice. We do not gift wrap any of the items in wrapping paper or ribbons. Each badge will come will be presented on a badge card. We have two different sizes of badge card: A single card that holds one badge pin or a card that holds up to three badges. Our badge card is awesome for gift giving or a self treat. You personalize the badge card by adding your own hand written gift message. Check out the Badge Card page for more information.

We mail out all the items in a glossy bubble wrapped parcel envelope.

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07. Do I have to pay for customs and taxes?

Import duties, custom levies may be charged by the customs at the arrival destination. We are not liable for any charges levied. In addition, unfortunately, we cannot be held responsible for any delays caused during the destination customs clearance process. For any information on tax, levy and import duties, kindly, please contact your local customs office, as we do not have influence over this.

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08. What currency do I pay in?

All items are priced and charged in British Pounds, GBP £. Please refer to www.xe.com to convert the prices to your local currency, if required.

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09. How do I make payment?

At the point of checkout, you will be prompted to enter your payment information. Currently, payments accepted by our site include: VISA, MasterCard, American Express, Maestro, Visa Debit and Visa Electron.

Payment will be debited and cleared from your account when the order is placed. You agree that by submitting an order, this authorises http://iama.co to debit your card with the order payment immediately upon submission of your order. This means that you offer to pay http://iama.co if your order is accepted. If you later cancel your order before we have accepted it, or we do not accept your order, this payment will be refunded to the card as soon as possible.

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10. Is my payment information kept secured?

We take care to make our site secure, all credit/debit card transactions on this site are processed using a secure online payment gateway, Stripe, that encrypts your card details in a secure host environment.

We nor Stripe will store your credit card information. Stripe, uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, so far as it is in our power to do so, to keep the details of your order and payment secure.

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11. How do I return an item?

We want you to love what you have chosen. Making a return is easy. If you are dissatisfied with the goods for any reason you may return them within 7 working days of receipt (beginning on the day after you received the products ordered). Goods must be returned unworn, in the original packaging and in the condition received. All goods will be inspected upon return. If the complete order is returned to us, this is handled the same way as a cancellation, where a full refund will be offered upon successful inspection as soon as possible. However, if only part of the items are returned within your order, delivery costs will not be reimbursed; i.e only the items returned will be refunded. You will need to notify us in writing regarding the return. Please email us at or fill in the contact form before you return any items to us so that we are made known about the return.

In the unlikely event that goods arrive damaged please email us at or fill in the contact form within 7 working days of receipt. We will be exceedingly grateful if you could send us a photo of the damaged goods via email so that we can process the damaged goods return quicker. We will send out a replacement as soon as we receive the information of the damaged goods. Depends on situation on severity of the damage, we reserve the right to request for the damaged goods to be returned to us.

For any returns, please return the items to us via a trackable mail service (at your cost), as unfortunately, we have no influence for returns that do not reach us; hence a trackable service is recommended. Please email us at or fill in the contact form before you return any items to us so that we are made known about the items required for replacement.

Once the returns have arrived and we have checked through the items, we will send you a refund as soon as possible. The refund will be sent to you based on the initial method that you paid for the goods, no later than 14 working days of receipt of the returned goods.

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12. Will I be refunded the full value of my order?

Your refund will be issued to the original credit card used to place the order. Shipping costs are not refunded unless the complete order is totally damaged or if you are cancelling the complete order. If your order is cancelled within 7 working days of receipt, under the Distance Selling Regulations cancellation rights (where you cancel the complete order), then you will be refunded shipping costs, but will be expected to return the products via a trackable mail service at your cost.

Note that if you have paid any import taxes or costs for import of the products into your country, these will not be refundable by us. You may be able to recover these costs by contacting your local customs office.

Please note card refunds may take up to 14 working days days for your bank to complete, depending on the bank(s)' processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

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13. How do I exchange an item?

If you would like to exchange item(s) from your order. You will need to place a new order on the item(s) that you would like. For the unwanted item(s), they will be processed the same way as returns. Please refer to the above section on returns.

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14. Can I cancel the complete order?

In accordance to the the Distance Selling Regulations, you are entitled to cancel your complete order within 7 working days beginning on the day after you received the products ordered. In this case, you will receive a refund of the purchase price and delivery charges paid for the products ordered. This right to cancel and refund of delivery charges only applies if you are returning the complete order, if you only return part of the order you will not be liable for a delivery charge refund. You will need to notify us in writing regarding the cancellation. Please contact us at or fill in the contact form to arrange for a cancelation of the complete order.

You will however be expected to return the products via a trackable mail service at your cost.

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15. How do I use a discount / coupon code?

From time to time we will have promotions. If you have a valid discount / coupon code issued by us, you will be prompted at check out to enter this code under the 'Coupon' section. Once you click on the 'Redeem' button at the checkout screen, the corresponding discount / coupon will be applied.

Please keep a look out for our promotions. These discount / coupon codes may be posted on our social media streams such as Facebook, Twitter as well as on our website and newsletters.

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16. Where are the products made?

It is our commitment to produce quality products from Britain. Our products are happily designed in our studio in London. We source for manufacturers around Britain to ensure a British made product.

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17. Can you customise my order?

We provide customisation services, especially for corporates, themed events, special occassions, company events and special collections or collaborations with designers and retailers. Please email us at or fill in the contact form

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18. Is my information kept private?

We take information privacy seriously. Please be assured that your personal information is kept private and confidential. At no point, we will share your information with a third party for marketing purposes. For more information, please read our privacy policy published on our website in full.

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19. Do you wholesale?

Yes definitely! We supply for wholesale. A discount is offered to all wholesale orders. Please email us at or fill in the contact form with your wholesale request.

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20. How do I care for my badges?

Generally, the badges are durable. However:

  • Avoid exerting brutal forces to the badge.
  • Steer clear from hair spray, perfume and body lotion from the badge surface, as chemicals in these products, may cause discoloration to the badge.

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21. Are the badges safe? Suitable for children?

There is a pin at the back of the badge, to attach the badge to surfaces such as t-shirts, sweaters, bags, scarfs, coats etc. This pin is sharp. The badges are not suitable for children under the age of 3. For children under age of 12, adult supervision is required with administering the pin on behalf of the child(ren) and using of pin.

Safety caution: for all users: children and adults, we expect proper handling and pinning of badges. Any mishandling is at the users' own risk. We hold no liability nor responsibility for any mishandling or misuse of all our products.

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22. Can I feature your products?

We hold all copyright to all the intellectual property on this website. This includes but not limited to the brand, images, photos, content and designs. If you are a blogger, stylist, magazine, store or anyone that would like to feature or are interested to find out more about our products, please email us at or fill in the contact form. We will work with you to coordinate. Any use of our intellectual property without our prior consent, may lead to infringement of our intellectual property rights.

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23. Who designed the website? Who designed the animations?

We love design. We happily designed everything relentlessly by ourselves in London. We hold all the intellectual property and copyright of all the products, graphics and design of the website (yes! we are geeky too). We have a lot of jolly laughter in creating the animations. We love feedback. If you have any feedback or want to know more about the designs please email us at or fill in the contact form.

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24. How do I contact you?

We love to hear from you! Please email us at or fill in the contact form with your questions.

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